Option 1: PC Quest Support Services Agreement

For a fixed monthly rate, we will manage a portion or all of your IT infrastructure. Our flexible Managed Service Agreement states the services and support levels we provide. 

The traditional model for IT support is commonly referred to as "break - fix". This model assumes that when you, as the client, identify that something is wrong with your IT systems, you contact support and it is then fixed or scheduled to be fixed. In the meantime, you sit on your hands, unable to satisfy your customers.

For your business, this model may provide some cost saving if systems rarely fail. However, you assume all of the risk. There is no predictability. Downtime can be excessive and system downtime equates directly to lost productivity and decreased profit.

A Managed IT Systems model means that for a flat monthly charge, a customised schedule of proactive system maintenance is undertaken, substantially reducing the risk of unplanned outage and allowing your business to run with a high degree of system reliability. We refer to this as our Managed Service Agreement.

Infrastructure support is included in the flat fee, further reducing the unpredictability of IT support costs.

The major benefits of a PC Quest Support Services Agreement include:

  • One flat monthly fee, resulting in cost predictability and better ability to budget.
  • Customised schedule of services to suit your business.
  • Direct access to expert advice.
  • Prioritised response to support problems.
  • Additional services at no further cost.
  • Reduced risk of unplanned outage due to proactive maintenance.
  • Greater business surety.

Recommended for firms with more than 20 people or critical reliance on system reliability and with little or no in-house specialist IT capability.

 

Option 2: Prepaid Support

Discounted hourly rates are available for services purchased in blocks of 10, 20 or 50 hours. Dedicated hours can be allocated to scheduled maintenance or system checks. 

Recommended for smaller firms wishing to supplement in-house IT capability or who want reliable priority access to experienced professionals for more complex issues, support requests or short term projects.  

 

Option 3: Casual Support

Our standard rates apply for onsite or remote support for general support requirements or short term projects. 

Recommended for small sites or new businesses with one server or fewer and basic network/system design and cloud services.