Systems Engineer


Communication and client relationships

  • Providing support as needed via phone, email, remotely and onsite as needed both proactively and in response to client request;
  • Calmly and rationally speaking and working with people (colleagues, suppliers and clients), in a variety of contexts and environments in potentially high pressure situations; 
  • Building and maintaining relationships with clients who are the foundation of our business on a 'first name basis

​​​​​Professional expectations

  • At least five years experience in similar environment
  • Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
  • Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance in a proactive rather than reactive manner
  • Configuring and integrating computer networks specific to our clients; our clients range from Architects and Accountants to Child Care Centres and Retail Stores and must be outcome specific; 
  • Researching, analysing and evaluating, and monitoring network infrastructure to ensure networks are configured to operate at optimal performance according to each client’s specific environment, with a focus to enable the system to perform at its best whether it’s data (for Accounting firms) or graphics based (for Architectural firms), for example;
  • Proactively monitoring, assessing, and recommending improvements to network operations and integrated hardware, software, communications and operating systems;
  • Providing specialist skills in supporting and troubleshooting network problems and emergencies;
  • Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations;
  • Monitoring network traffic, activity and demands, capacity and usage to ensure continued integrity and optimal network performance including firewall and antivirus;
  • Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults (back end); 
  • Creating and maintaining network design documentation for client systems.

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