Systems Engineer
OCTOBER 2020
Communication and client relationships
- Providing support as needed via phone, email, remotely and onsite as needed both proactively and in response to client request;
- Calmly and rationally speaking and working with people (colleagues, suppliers and clients), in a variety of contexts and environments in potentially high pressure situations;
- Building and maintaining relationships with clients who are the foundation of our business on a 'first name basis
Professional expectations
- At least five years experience in similar environment
- Analyzing, developing, interpreting and evaluating complex system design and architecture specifications, data models and diagrams in the development, configuration and integration of computer systems
- Researching, analyzing, evaluating and monitoring network infrastructure to ensure networks are configured to operate at optimal performance in a proactive rather than reactive manner
- Configuring and integrating computer networks specific to our clients; our clients range from Architects and Accountants to Child Care Centres and Retail Stores and must be outcome specific;
- Researching, analysing and evaluating, and monitoring network infrastructure to ensure networks are configured to operate at optimal performance according to each client’s specific environment, with a focus to enable the system to perform at its best whether it’s data (for Accounting firms) or graphics based (for Architectural firms), for example;
- Proactively monitoring, assessing, and recommending improvements to network operations and integrated hardware, software, communications and operating systems;
- Providing specialist skills in supporting and troubleshooting network problems and emergencies;
- Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations;
- Monitoring network traffic, activity and demands, capacity and usage to ensure continued integrity and optimal network performance including firewall and antivirus;
- Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults (back end);
- Creating and maintaining network design documentation for client systems.